FAQs

We provide a variety of sizes to accommodate different breeds and body types. Please refer to our sizing guide on the product page for detailed measurements.

Most of our dog apparel is machine washable. We recommend washing in cold water and hanging to dry to maintain the quality of the fabric.

Our dog apparel is made from high-quality, pet-safe materials such as cotton and polyester, ensuring comfort and durability.

Yes, we ship worldwide! Shipping costs and delivery times vary based on your location.

Yes, once your order is shipped, you will receive a tracking number via email to monitor the delivery status.

Measure your dog's neck, chest, and length from neck to tail. Compare these measurements with our sizing chart available on each product page to find the best fit.

We accept returns within 14 days of delivery for items in their original condition. Please refer to our return policy for detailed instructions.

Yes! Join our loyalty program to earn points on every purchase, which can be redeemed for discounts on future orders.

We strive to use sustainable materials and practices. Many of our products are made from eco-friendly fabrics, and we continually work to improve our sustainability efforts.

Currently, we do not offer customization options. However, we are exploring this possibility for future collections.

If you receive an incorrect item, please contact our customer service within 24 hours of delivery, and we will assist you in resolving the issue.

To return an item, please contact us to obtain a return authorization number. Items must be returned in their original condition within 14 days of receipt.

If you receive a damaged or defective item, please reach out to us within 24 hours. We will arrange for a replacement or refund as needed.

Yes, you can exchange items for a different size if they are returned in unused condition. Please refer to our returns policy for more details.

Refunds are processed within 7-10 business days after we receive your returned item. The refund will be credited to your original payment method.

You can reach our customer service team via email at 当局者info@swishdog.com or through our contact form on the website. We aim to respond within 24 hours.

If you forgot to apply a discount code during checkout, please contact us within 24 hours of your purchase, and we will do our best to assist you.

If you need to change your order, please contact us as soon as possible. We can modify your order if it hasn't been processed yet.

If your order hasn’t arrived within the estimated delivery time, please check your tracking information. If you still have concerns, contact our customer service for assistance.