FAQs

How long does shipping take?

We're a small boutique store that sources the best products from around the world and ships them to over a dozen countries (completely free).  We'll always ship your product within 2 working days, then delivery can take anywhere from 2 - 6 weeks depending on where you live and where the product is coming from.  Each item description will give you an estimated delivery time depending on your location.

 

What's your return policy?

If you'd like to return your order, please drop us a mail at info@swishdog.com, the team will be happy to discuss the options with you.

 

Can I cancel my order?

Once your order has been shipped, we cannot cancel the order.  Once you've received your order, drop us an email to arrange a return.

 

What happens if my order arrives damaged?

If for any reason your item is not what you ordered, please drop us an email and we'll drop you new one the post the next day.

 

Any other questions?

Our friendly team is available 7 days per week, we aim to get back to all emails within 24 hours - no question is too big or small, get in touch at info@swishdog.com