Return Policy

At SwishDog, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a straightforward return policy to ensure a smooth experience.

Return Eligibility

• Items can be returned within 30 days of delivery.
• Products must be in new, unworn, and unwashed condition with all original tags attached.
• For hygiene reasons, certain items, such as dog diapers and personalized products, are non-returnable.

How to Initiate a Return

1. Contact Us: Reach out to our customer service team at [customer service email] to request a return authorization.
2. Prepare Your Package: Securely pack the item in its original packaging, including any accessories, tags, and documentation.
3. Ship the Item: Send the package to the address provided in your return authorization email. Please note that you are responsible for return shipping costs unless the item is defective or incorrect.

Refund Process

• Once we receive your returned item, we will inspect it and process your refund within 5-7 business days.
• Refunds will be issued to the original payment method used at the time of purchase.
• Please allow additional time for your bank or credit card company to process the refund.

Damaged or Defective Items

If you receive an item that is damaged or defective, please contact us within 5 business days of receiving your order. We will arrange for a replacement or refund at no additional cost to you.

Exchanges

We currently do not offer direct exchanges. If you would like a different size or style, please return the original item for a refund and place a new order.

Customer Satisfaction Guarantee

At SwishDog, customer satisfaction is our top priority. If you have any questions or concerns about our return policy, please do not hesitate to reach out to our customer service team. We are here to help!

Thank you for choosing SwishDog! We appreciate your business and look forward to serving you again.